Salon Nathaniel Policies

Salon Nathaniel makes every effort to ensure that its guests are highly satisfied with each experience with our salon.  To help us provide the highest quality service to all guests, we have instituted the following policies.

Cancellation Policy / Appointment No Shows

When you forget to cancel your reservation without giving at least 24 hours notice, we miss the opportunity to fill the reservation time. Our reservations are confirmed 48 hours in advance, either by text, phone or email, because we realize it is easy to forget a reservation. As a result, the following policy will apply:

  • No Shows:  Guests who do not show for a scheduled appointment on more than one (1) occasion will be required to pay a $50 deposit before any future reservations are made.
  • Cancellations: Guests who cancel on more than three (3) occasions will be required to pay a $50 depsoit before any future reservations are made.
  • New Guest Policy: A new guest booking a service that requires two (2) or more hours of time to complete will be required to pay a $50 deposit in order to reserve the requested time slot for the reservation to be made.
  • Refunds: Refunds will not be given on deposits that are made as a result of a No Show or Cancellation.

Customer Satisfaction

We have a no refund policy on services completed at our salon. We offer complimentary adjustments within 7 days of the original service completion date pending management approval.